# Manage user accounts

Weaviate Cloud (WCD) offers an interactive console. Create a user account, then login to manage WCD clusters, run queries, and configure your organization details.

## Create a new user account and sign in

Go to the [Weaviate Cloud console](/go/console?utm_content=cloud) and follow the steps below to create a new account and log in.

[Embedded content embed](https://app.guideflow.com/embed/er5mg78u6k)

## Configure billing information

Free clusters are free forever and ideal for learning and small projects. If you are using a free cluster to try out Weaviate, you don't have to set up billing.

Shared Cloud clusters are persistent instances that are suitable for production, development, and testing. Shared Cloud clusters are paid instances. The cost of each instance depends on the instance type and the [support plan](https://weaviate.io/support-plans) you choose. You must configure billing before you can create a Shared Cloud instance. Follow [this guide](billing.md) to set up a billing account.

If you register through a cloud marketplace like [AWS](https://aws.amazon.com/marketplace/pp/prodview-ng2dfhb4yjoic) or [GCP](https://console.cloud.google.com/marketplace/product/weaviate-gcp-mktplace/weaviate?inv=1\&invt=AbwjlA), billing will be consolidated through that cloud provider.

## Delete user account

This action deletes all clusters, cancels active subscriptions, and removes you from all organizations. WCD automatically processes outstanding invoices and sends a confirmation email within hours. If any invoices remain unpaid, the email will include a link to settle them manually.

To delete your account from Weaviate Cloud (WCD):

1. Remove organization members: If you own an organization, you must remove all other members from it first.
2. Navigate to the [Account Page](https://console.weaviate.cloud/account).
3. In the **Danger Zone** section, click **Delete Account** to permanently remove your account.

If you encounter any issues, please contact our [Weaviate Support](https://support.weaviate.io).

## Support

If you use **Weaviate Cloud** (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the [Support Portal](https://support.weaviate.io) or email [Weaviate support](mailto\:support@weaviate.io) directly. To add a [support plan](https://weaviate.io/support-plans), contact [Weaviate sales](https://weaviate.io/pricing#contact-sales).

Use the **Support Portal** for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The **Community Forum** is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the [Support overview](../support/overview.md).

::::card-grid
:::card{title="Weaviate Support Portal" href="https://support.weaviate.io" icon="headset"}
Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the **Support Portal**.
:::

:::card{title="Weaviate Community Forum" href="https://forum.weaviate.io/c/support" icon="messages-square"}
Ask questions, share ideas, and connect with other developers on our **Community forum**.
:::
::::

## Related pages

- [Agents](./agents-index.md)
- [AI-assisted Weaviate code generation](./ai-assisted-vibe-coding-index.md)
- [APIs](./apis-index.md)
- [Authorization and authentication](./authorization-and-authentication-index.md)
- [Benchmarks](./benchmarks-index.md)
- [Best practices](./best-practices-index.md)
- [Client libraries](./clients-index.md)
- [Client Libraries / SDKs](./client-libraries-index.md)
- [Cloud](./cloud-index.md)
- [Cloud account management](./cloud-account-management-index.md)

# Agent Instructions

This portal answers questions programmatically. To receive a synthesized,
source-cited answer instead of crawling page by page, append the `?ask=`
query parameter to any page URL on this site:

    /guides/quickstart?ask=how+do+I+authenticate

Optional parameters:

- `&goal=<what-you-are-trying-to-do>` steers the answer toward your
  objective (e.g. `&goal=write+a+python+client`).
- `&version=<label>` scopes the answer to a mounted version when the
  portal publishes more than one.

The response is `text/markdown`: the answer followed by a `# Sources` list
of the portal pages it was grounded in. Status codes are the contract:

- `200` — the answer; `402` — the portal owner’s plan or answer credits are
  exhausted (surface this to your operator; do NOT retry); `429` — you are
  rate-limited; back off for the `Retry-After` seconds; `503` — the answer
  lane is temporarily unavailable; fall back to crawling the `.md` pages.

For the full corpus map read `llms.txt` at the site root; for the tool
surface (search + page fetch as MCP tools) see `/mcp`.