# Users and organizations Accounts in [Weaviate Cloud (WCD)](/go/console?utm_content=cloud) are based on organizations. There is an organization for each user account. Users can belong to more than one organization, and each user has a role that controls what they can see and change. ## User accounts User accounts are identified by email addresses. Each user account has its own default [organization](#organizations). - To create a user account, follow [these steps](create-account.md). - To delete a user account, follow [these steps](create-account.md#delete-user-account). ## Organizations Organizations group user accounts together. An organization owns its clusters and billing, and each member's access is determined by their [role](#user-roles): - Cluster management - User management - Organization management - Billing configuration Be cautious when granting elevated roles (`Owner`, `Admin`) in production. Those users can modify the organization, its clusters, and its billing. ## Manage organizations ### Create a new organization [Embedded content embed](https://app.guideflow.com/embed/zklx9q4iok) Weaviate Cloud automatically switches the console view to the new organization. ### Switch organizations To switch between organizations, select an organization name in the organization dropdown menu in the upper left corner of the Weaviate Cloud console. ### Organization settings The **Organization settings** page is where _Owners_ and _Admins_ can rename the organization, leave it, or delete it. The walkthrough below covers all three: [Embedded content embed](https://app.guideflow.com/embed/3r3e7mwsnk) :::callout{intent="warning"} You cannot delete an organization that still has clusters. Delete all clusters first. ::: ## Manage organization members ### User roles Each member of an organization has one role that controls console access and management permissions: | Role | Features & resources | User management | Billing | Add Owners | Delete organization | | ---------- | -------------------- | --------------- | ------- | ---------- | ------------------- | | **Owner** | Full access | Yes | Yes | Yes | Yes | | **Admin** | Full access | Yes | Yes | No | No | | **Editor** | Full access | No | No | No | No | | **Viewer** | Read-only | No | No | No | No | Only _Owners_ and _Admins_ can add or remove users and change their roles. ### Add a user A Weaviate Cloud user can be a member of more than one organization. Even if a user doesn't have an account in Weaviate Cloud, you can add that user to your organization, and they can create the account afterward. To add a user, follow these steps: [Embedded content embed](https://app.guideflow.com/embed/6kw5gowuzk) ### Remove a user To remove a user, follow these steps: 1. Open the [Organization settings](#organization-settings) page. 2. Find the user's email address in the `Users and Roles` section. 3. Click the trashcan icon to delete the user. 4. Enter the email of the user and click `Confirm and remove`. Clusters created by the removed user remain available to the organization. ## Billing [Billing](billing.md) is configured at the organization level by _Owners_ and _Admins_. Once a billing account is configured, _Owners_, _Admins_, and _Editors_ can create new clusters or modify existing ones. _Viewers_ have read-only access. The account gets an invoice for each cluster. Clusters are billed on the 1st day of each month. ## Support If you use **Weaviate Cloud** (Database cluster(s) or Weaviate product in the cloud) or have a self-hosted support package, open a ticket in the [Support Portal](https://support.weaviate.io) or email [Weaviate support](mailto\:support@weaviate.io) directly. To add a [support plan](https://weaviate.io/support-plans), contact [Weaviate sales](https://weaviate.io/pricing#contact-sales). Use the **Support Portal** for direct help from the Weaviate team: open and track tickets, and we'll respond in line with your support plan. The **Community Forum** is open to everyone, and a great place to ask questions, get help with your cluster, and connect with other developers. For all the ways to get help, see the [Support overview](../support/overview.md). ::::card-grid :::card{title="Weaviate Support Portal" href="https://support.weaviate.io" icon="headset"} Direct help from the Weaviate team for Weaviate Cloud. Open and track tickets in the **Support Portal**. ::: :::card{title="Weaviate Community Forum" href="https://forum.weaviate.io/c/support" icon="messages-square"} Ask questions, share ideas, and connect with other developers on our **Community forum**. ::: :::: ## Related pages - [Agents](./agents-index.md) - [AI-assisted Weaviate code generation](./ai-assisted-vibe-coding-index.md) - [APIs](./apis-index.md) - [Authorization and authentication](./authorization-and-authentication-index.md) - [Benchmarks](./benchmarks-index.md) - [Best practices](./best-practices-index.md) - [Client libraries](./clients-index.md) - [Client Libraries / SDKs](./client-libraries-index.md) - [Cloud](./cloud-index.md) - [Cloud account management](./cloud-account-management-index.md) # Agent Instructions This portal answers questions programmatically. To receive a synthesized, source-cited answer instead of crawling page by page, append the `?ask=` query parameter to any page URL on this site: /guides/quickstart?ask=how+do+I+authenticate Optional parameters: - `&goal=` steers the answer toward your objective (e.g. `&goal=write+a+python+client`). - `&version=